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My Account

How do I create an account?

  • (1) Click the Register / Login link at the top right corner of our site.
  • (2) Click the REGISTER button to set up your account.


  • Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other third-party and is kept completely private. Please view our Privacy Policy for more information.

    How do I edit my account information?

    Click the My Account link at the top right corner of our site to edit your account information.

    I forgot my password. How do I reset it?

    Click the Register / Login link at the top right corner of our site. Under the login box you'll see a link that says Forgot your password? That link will send an email to you with your password.

    Buyer's Guide

    How do I find my products?

    To find your Blackloud product(s), you may click on the PRODUCTS Menu at the top of our webpage.
    If you have any trouble allocating the product you're looking for, please feel free to click the CONTACT US and send inquiry for assistance.

    What are my payment options when placing an order on Blackloud official website?

    Blackloud does not accept order or payment by phone. You must place your order and checkout online.

    During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

    How much does shipping cost?

    Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

    Please Note: Shipping and handling are non-refundable.

    When will my order be shipped and how do you charge for shipping?

    Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order after we receive payment from you.

    When will you charge my credit card?

    Your credit card will be charged at the time of our approval.

    What countries do you ship to?

    We only ship products within the territory of the United States, and do not process shipping to any other countries.

    Do you ship to a different address from the billing address?

    Yes, we are able to ship to an address other than your billing address. However, we do require an authorization, so that we can help cut down on fraudulent usage of credit cards that is currently so prevalent on the internet. This one step helps us cut down on fraud, keeps our costs down, and enables us to provide our customers with the lowest price possible. The procedure is done strictly to protect consumers, as well as ourselves as a merchant. We realize that this policy may be slightly inconvenient, however it enables us to provide you with the best possible price. We hope you understand our position, thank you for your cooperation! Here are the authorization procedures that we accept:

    Send a Fax Authorization containing the following items:

  • (1) Copy of the front and back of credit card.
  • (2) Copy of a photo ID.
  • (3) A statement reading "I authorize Blackloud to ship my order to the following (shipping) address…”, followed by the account address.
  • (4) A handwritten signature.
  • When will my order be shipped?

    Please see each individual item page for more information on the availability of each item. You will receive a shipment confirmation when your order has been shipped. Tracking information will be sent within 24-48 hours of shipment or when the item(s) become available.

    Corp, Edu & Gov

    For clients from Corporation, Education & Government sectors:

    Yes we gladly accept your purchase order(s).

    In order to place your order please follow these steps:

    1. If you have any purchase order, feel free to click the CONTACT US for assistance.

    2. The purchase order must be your official form and must be signed.

    3. Please include your purchase officer's name and contact email address.

    4. We will ship the goods and invoice to you. Invoice is due upon receipt.
    Please pay promptly.

    Note: We will create an account for you in our system. Your order will be entered into our system. And our system will automatically email you the order confirmation, status and shipping tracking number.

    My Order

    How do I check my order status or track my order?

    Click the My Account link at the top right hand corner of our site to check your orders status.

    When will my backorder arrive?

    Backordered items that are not available at the time your order, we are unable to predict when we will have more in stock, but as soon as our suppliers have them ready, we will be able to ship the item to you.

    I have a question on my charges

    Click the My Account link at the top right hand corner of our site to review your orders. You may compare your order history on our website, with your transaction records. If you have further questions or concerns, please click on "CONTACT US" and send your inquiry for further assistance.

    I need a copy of my receipt / invoice

    Click the "My Account" link at the top right hand side of our site to print invoices. My order never arrived / An item is missing from my shipment / My product has missing parts.

    Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Number, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please CONTACT US for assistance.

    Warranty & Returns

    How I can be eligible for refund, return or warranty claim?

    Blackloud Inc. guarantees that the products purchased by our customers shall have no defects in either material or workmanship. Blackloud provides 1 year manufacturer warranty on all products for faults due to defective materials or workmanship. The warranty period is stated on the sales receipt or invoice, starts from the date of shipment and lasts for 12 months. Only during this period is the customer entitled for Blackloud warranty service.

    Please read our Refund, Return & Warranty Policy carefully.

    Please note if the product is deemed NO FAULT FOUND for any warranty claim, a service fee up to $50 with any additional shipping charges will be applied; and any inspection / rejection fees by the relevant authorized service center may also be applied.

    Warranty Claims

    Before any warranty claim, customers are requested to make sure the product is:
    • Not affected by being used in an abnormal way. Such a use may be noted in the warranty as rendering it void, or it may be a use that you wouldn't reasonably expect the product to perform.
    • Not disposed of, lost or destroyed. In other words, there needs to be proof that the product has failed.
    • Not reduced in value by delay on the customer's part. Customers should bring faults to our attention soon after they occur. I received the wrong product or the product got damaged during the delivery.
    We ask that you inspect your product as soon as you receive it.

    If you find any damage during the shipping process or If you feel that you have received the wrong product, please contact us within 72 hours of receiving the product by selecting original order from your order history and filling out online form.

    I purchased the wrong product.

    In some circumstances (at the discretion of our Customer Service team), we are happy to offer our consumers with a conditional courtesy return if consumers want to exchange their incorrectly purchased products.
    • Consumers must notify Blackloud within the first 7 days of having received the product.
    • The product must not be opened or used, and must still be in pristine condition.
    • Minimum restocking fee will be 20% of the purchase price (to cover costs and any price reduction we need to offer to move the part).
    • Blackloud may reject the return after inspection of the condition of the products, and it'll be returned to the customer at their expense.
    Please lodge a Warranty/Return request after logging into your Blackloud account to request this - the team will be in touch to let you know if they can accommodate the request. How to request exchange, refund or make a warranty claim?

    A return authorization number is required for all returns. Please review our Return Policy prior to submitting your request.

    Normally, we will send out the item or refund after we receive the returned item, it may take several days.

    (1) Login and review your order list.

    (2) Click the order number and review the detail to make sure you want to request exchange / refund.

    (3) Click "Exchange/Refund/Return Items" button and fill out request form.

    Returning goods to Blackloud Inc.

    Blackloud doesn't take responsibility for any damage or lost in transit when customer sends the product back to us for warranty or return, and also the warranty could be voided if the product is damaged in transit. So please ensure there is sufficient packaging to protect the product whilst in transit back to us.

    How do I receive my refund?

    Any refund (due to cancellation/modification of an order, warranty claim etc etc) will be given to the customer via the same payment method the customer used to make the original payment. Please note that refunds can take up to 10 business days to process, but are typically done within 3-5 working days.

    In some circumstances a consumer may only be entitled to a partial refund, for example, where the fault was not brought to the attention of the trader within a reasonable amount of time after the fault was discovered.

    If the consumer has already had a reasonable amount of use from the goods, there may only be a partial refund.


    Policies

    Refund, Return & Warranty Policy

    To be eligible for a refund, return or warranty claim, consumers must meet the following requirements:

    (1) Report the details of the fault and take the goods back to Blackloud as soon as possible.

    (2) State what remedy you would like.

    (3) Provide proof of purchase when returning the goods.

    (4) Be sure that you did not cause the fault.

    (5) Stop using the faulty item.

    (6) Make sure you care for the goods while in possession.

    (7) Not affected by being used in an abnormal way. Such a use may be noted in the warranty as rendering it void, or it may be a use that you wouldn't reasonably expect the product to perform.

    (8) Not disposed of, lost or destroyed. In other words, there needs to be proof that the product has failed.

    (9) Not reduced in value by delay on the customer's part. Customers should bring faults to Blackloud Inc.'s attention soon after they occur.

    Blackloud Inc. reserves the right to reject the refund, return or warranty claims if consumers:

    (1) Change their mind about a product. This includes when a consumer has found a cheaper product elsewhere, has bought a gift that is unsuitable, or their circumstances have changed and they no longer require the goods.

    (2) Affected by being used in an abnormal way. Such a use may be noted in the warranty as rendering it void, or it may be a use that you wouldn't reasonably expect the product to perform.

    (3) Are unable to provide the proof of purchase.

    (4) Are responsible for damaging the goods by not following the instructions, or misusing the product.

    Product Information Policy

    Price Protection

    Our website is updated frequently to ensure that you'll view the latest products and correct pricing available, and that you receive all of the latest savings. At the time you make a purchase you agree to the listed price and that price are subject to change in some circumstances. These circumstances can occur when stock runs out of a particular product, or when specials ends etc. We are unable to make a price adjustment after an order has been shipped. However, if you notify Blackloud prior to the shipment of your order, we would be happy to make the price adjustment for you.

    Blackloud reserve the right to make changes and corrections in prices, products and specifications without notice due errors arising from misprints, technical and human errors. These changes may affect paid or unpaid orders submitted prior to the corrections being made.

    Product Images and other Images

    All product images on Blackloud website may vary from the actual product. All typographical errors are subject to correction. Please note that images are only to be used as a point of reference.

    Product Descriptions and Specifications

    Please be assured that Blackloud make every effort to ensure product description accuracy, however specifications, features, documents and graphics published may contain technical inaccuracies or typographical errors. If an error is made or a product is listed at an incorrect price, Blackloud Canada shall maintain the right to refuse or cancel any orders placed.

    Webcrawlers (MyShopping, StaticIce, Google etc)

    Blackloud does not accept any responsibility for errors made by companies such as MyShopping, StaticIce etc who retrieve data from our site and list it on their own. It is the end users responsibility to ensure that what they are ordering is correct. If you have any questions concerning a product please do not hesitate to contact us, please keep in mind we do not refund or exchange for incorrect purchases.

    Shipping and Delivery Policy

    We deliver products USA wide using USPS (United States Postal Service) or UPS (United Parcel Service of America). Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout except free shipping stated on the items.

    If it's available in Blackloud stock. Orders are dispatched within 2 business days and shipping times are estimated at between 3-7 business days depending on your location within the United States.

    We offer the following shipping services:

    (1) Ground Express (3-7 days)

    (2) Express Premium (2-3 days)

    Customer Service Policy

    Blackloud Inc. is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-14 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

    Privacy Policy

    Blackloud Inc. is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us, that's all.

    Blackloud uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Blackloud only last while you're browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

    Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

    We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

    Security Policy

    When purchasing from Blackloud your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our Customer Support Center via service@blackloud.com

    Other Policy

    Governing Law and Jurisdiction

    Any dispute arising out of or related to these Terms and Conditions or the sales transaction between Blackloud Inc. and the Customer shall be governed by the federal and consumer protection laws of the United States, without regard to its conflicts of law rules. The Customer also agrees not to bring any legal action, based upon any legal theory including contract, tort, and equity or otherwise, against Blackloud Inc., that is more than one year after the date of the applicable invoice.

    Severability

    If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable law.

    Waiver

    The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.

    Entire Agreement

    These terms and conditions, together with the Blackloud Inc. invoice respecting the products ordered by Customer, are the complete and exclusive agreement between Blackloud Inc. and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between Blackloud Inc. and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.

    Limitation of Liability

    IN ALL CIRCUMSTANCES BLACKLOUD MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. BLACKLOUD SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNIFY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. BLACKLOUD SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT BLACKLOUD IS APPRAISED OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.
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    Copyright © Blackloud Inc. All rights reserved.          
    All transactions are processed in CAD. All prices and specifications are subject to change without notice. Blackloud Pty Ltd is not responsible for typographical errors. All specials are while stock lasts and subject to change without notice. All typographical errors are subject to correction. All product images may vary from the actual product.images are only to be used as a point of reference.